LAST UPDATED: AUGUST 5, 2026
This policy covers purchases made through MØDE Marketplace on enterm0de.com — MØDE Collectives and Senegal Marketplace, operated by Enter Mode Holdings LLC. It does not apply to MØDE Trading mentorship or 1House subscriptions, which are covered separately in our Terms of Service.
Sneakers, slides, and soccer jerseys — sourced authentic, sold direct.
Because MØDE Collectives runs limited, single-unit-per-size drops, all drop sales are final. Returns or exchanges are only available if the item you received is materially different from what was described — wrong item, wrong size shipped, or a manufacturing defect.
If you believe you received the wrong item or a defective item, contact us within 48 hours of delivery with your order number and photos. We will make it right.
Please confirm your size against the listing before purchasing. Because inventory is single-unit per size, we are not able to offer exchanges for sizing preference.
Orders ship within 2–3 business days of payment confirmation. The buyer is responsible for shipping cost unless otherwise stated in the listing. Local pickup in Austin, TX is available at no charge on select items — you may inspect the item at pickup before completing payment. Once an order ships, we are not responsible for carrier delays, but we will help track and resolve lost-package claims with the carrier.
All items are limited, single-drop inventory. Prices reflect item rarity, condition, and market resale value, and may be updated on future drops based on demand and availability. An item is not reserved until payment (or an agreed deposit) is received — first come, first served.
Email connect@enterm0de.com with your order number, photos, and reason for the request. We will confirm eligibility and provide next steps.
Authentic Senegalese products, culture, and craftsmanship — sourced direct from Senegal.
Made-to-order and custom-sized clothing and wedding/bridal attire are final sale and not eligible for return or exchange. Skincare and consumable products (shea butter, black soap, tea, coffee, bissap, baobab, moringa) are final sale once opened, for health and safety reasons. None of the above applies if an item arrives damaged, defective, or materially different from what was ordered — see Section 2.3.
Ready-to-ship (non-custom, non-made-to-order) clothing may be exchanged for size within 7 days of delivery if unworn and in its original condition; the buyer covers return shipping. Unopened skincare and consumable products may be returned within 7 days of delivery.
If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and photos of the issue. We will offer a replacement or full refund at no additional cost to you.
Email connect@enterm0de.com with your order number and reason for the return. We will confirm eligibility and provide next steps before you ship anything back.
Approved refunds are issued to your original payment method within [X business days — TBD] of us receiving the returned item. Original shipping costs are non-refundable unless the return is due to our error.
The buyer covers return shipping for eligible size exchanges on ready-to-ship clothing. If an item arrived damaged, defective, or incorrect, we cover the cost.
Orders ship within 3–5 business days of payment confirmation, or per the timeline noted for made-to-order/custom wedding attire. The buyer is responsible for shipping cost unless otherwise stated on the listing. Local pickup in Austin, TX is available on select items. International shipping availability is noted per product as the marketplace grows.
Wedding and bridal attire is available in standard and custom sizing. Custom-sized and made-to-order pieces require a non-refundable deposit to begin production, are final sale, and carry a longer production timeline communicated at the time of order. Please confirm your measurements carefully before ordering.